We worked closely with the ESHYFT team to understand their frustrations with the current product, collecting their requirements and turning it into a new product scope. 

We did a complete UI/UX overhaul of both platforms, starting with the Facility Manager Portal, which was cumbersome and slow to add shifts to. Our aim was to allow facility managers to create multiple shifts in seconds. We distilled removed all the unnecessary ‘elements’ that were previously part of a shift, keeping only 5 variables for each shift; and created a unique method for creating a shift and an ability to add multiple shifts at once. 

We then moved on to the nurse app, which previously lacked a bottom navigation, the original designers used a FAB (Floating Navigation Button) from Google’s Material Design, which doubled the number of clicks users needed to make for even the most rudimentary actions. Another major change that affected the entire app but especially the registration process for nurses was the move from nurses being contractors to employees. Registration was no longer available on the mobile app, instead nurses have to be approved as employees before they can view and apply for shifts on the mobile app. 

For hiring, a rigorous 15-step hiring process including reference checks, license review, criminal checks, Tuberculosis screening, W-4 and I-9 completion was created to ensure every CNA, LPN and RN on ESHYFT is qualified. 

Presently, our team works closely with ESHYFT to optimize both the onboarding process for both facility managers and nurses. ESHYFT is currently available in select regions in the United States, with plans to grow and scale in the near future.

We designed a modern yet highly functional search system to find pros. By integrating Google Maps and Instagram, customers can seamlessly browse through nearby pros and their portfolios. On the backend side, we introduced plug-ins to make it convenient for pros to keep track of their appointments. Another new feature we added is automation messaging. Reminder texts are sent about upcoming appointments and cancellation emails are sent with a list of back-up pros if original appointments are cancelled. To truly make this a digital experience, we use Stripe to process payments so you can skip a trip to the bank.